Cancellation & Refund Policy

Prices shown on our website are starting prices — the minimum for that vehicle. They are not a guaranteed total. Your final price depends on your route, timing, duration, vehicle and any extras, and is shown to you and agreed before any payment is taken. No undisclosed charges are added after you accept a price.

Airport transfers, point-to-point rides and similar standard trips.

Payment and confirmation

• Starting prices are minimums. Your final price is shown and agreed before any charge.
• Full payment is due at booking. Your ride is confirmed only after payment succeeds and we confirm we can fulfill it.
• If we cannot fulfill a paid booking, we notify you right away and refund you in full.

Cancellations

• 24 hours or more before pickup: full refund.
• From 4 to 24 hours before pickup: 50% cancellation fee, remainder refunded.
• Less than 4 hours before pickup: no refund.

Party buses, hourly charters, special events, groups and other custom trips.

Quotes, payment and confirmation

• Charters are quote-first: nothing is charged until you accept a written quote with the final price and an expiration date.
• Full payment is due when you accept the quote.
• Your charter is confirmed only after our approval and successful payment. If we cannot fulfill it after payment, you receive a full refund.

Cancellations

• More than 7 days before pickup: full refund.
• 72 hours to 7 days before pickup: 50% of the agreed charter price is retained.
• Less than 72 hours before pickup: no refund.
• We never charge an unpaid balance just because you cancel.

A cancellation charge never exceeds the agreed charter price.

• 30 minutes of complimentary waiting after the agreed pickup time. For monitored flights, waiting time starts from the actual arrival and your agreed pickup instructions.
• Any additional waiting charge is disclosed and agreed before payment or quote acceptance — never added afterward.
• No-show: may be charged up to the agreed fare only if the vehicle arrived as agreed, the chauffeur waited at least 15 minutes and we tried to reach you. A monitored flight delay is never treated as a no-show.

If Henny's Transportation cannot provide your confirmed service, we will offer a replacement you accept, or a full refund of everything you paid.

Cancel by calling or texting (702) 910-9396 or emailing hello@hennystransportation.com. The time we receive your cancellation is used to apply the rules above. Refunds go back to the original payment method and may take several business days to appear.

See also our Terms and Conditions and Privacy Policy.