Henny's Transportation LLC (“Henny's Transportation,” “we,” “us,” or “our") respects your privacy. This Privacy Policy describes the information we collect, how we use it, and the choices you have when you use our website, booking services, quote requests, partner applications, customer accounts, and other transportation services.
1. Information we collect
We collect information that you provide directly to us, including:
- Booking and reservation details: name, phone number, email address, pickup and drop-off locations, date and time of service, passenger count, flight information, requested vehicle type, special requests, and any notes related to your trip.
- Quote requests: name, contact information, trip details, service type, and any message you choose to include.
- Customer account information: email address and authentication details when you create a customer account, plus reservation history associated with your account.
- Partner applications: business name, contact information, partner type, fleet details, service area, and any other information submitted through the Henny's Network application form.
- Contact form submissions: name, email, phone number, and the content of your message.
- Payment information: when payment is required, payment details are collected by our third-party payment processor. We do not store full payment card numbers on our servers.
We may also collect technical information automatically, such as browser type, device information, IP address, and pages visited, to help operate and improve our website.
2. How we use your information
We use the information we collect to:
- Provide, schedule, and coordinate transportation services.
- Process and manage bookings, quotes, partner applications, and customer accounts.
- Communicate with you about your reservation, quote, account, or application.
- Send service-related notifications, such as booking confirmations, updates, and driver or vehicle assignments.
- Process payments through our third-party payment provider when applicable.
- Maintain and improve our website, services, and customer experience.
- Comply with legal obligations and protect our rights and operations.
3. Customer accounts
Creating a customer account allows you to view and manage your reservation information with Henny's Transportation. We associate your account with your existing customer record using your email address when possible, so we do not create duplicate customer records. Your account is separate from staff and operational access; customer accounts do not have access to administrative tools or other customers' data.
4. Payment processing
When you make a payment, your payment information is handled by a third-party payment processor. We do not store complete payment card details on our own systems. The payment processor's use of your information is governed by its own privacy policy and terms. We encourage you to review those terms before completing a payment.
5. Third-party service providers
We work with trusted third-party providers to operate our business and website. These may include:
- Payment processors
- Email and notification services
- Hosting, database, and analytics providers
- Customer relationship and operational tools
We share only the information necessary for these providers to perform their services. We do not sell your personal information.
6. Cookies and analytics
Our website may use cookies and similar technologies to understand how visitors use the site, improve functionality, and support basic website operations. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.
7. Data security
We use reasonable administrative, technical, and organizational safeguards to protect the information we collect. This includes access controls, encrypted connections, and secure authentication for staff and customer accounts. No online system can be guaranteed to be completely secure, and we cannot promise that unauthorized access will never occur.
8. Data retention
We retain your information for as long as necessary to provide our services, maintain business records, comply with legal obligations, and resolve disputes. Reservation and customer records are kept to support repeat bookings, account history, and operational needs.
9. Your choices and rights
You may:
- Update or correct your account information by signing in to your customer account.
- Request information about the data we hold about you by contacting us.
- Request that we correct inaccurate information.
- Opt out of marketing communications, if offered.
To exercise these rights, contact us using the information below. We will respond to reasonable requests in accordance with applicable law.
10. Children's privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can remove it.
11. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
- Phone: (702) 890-8440
- Email: HennysTransportation@gmail.com
- Business: Henny's Transportation LLC, Las Vegas, Nevada